FAQ – Ramble Office Anywhere

Shipping is Calculated at Checkout for orders shipping to the United States, Mexico, Canada, And international orders.

There is also expedited and express options available at checkout. Shipping is Calculated at Checkout for orders shipping to the United States, Mexico, Canada, And international orders.

There is also expedited and express options available at checkout.

We will keep you informed at every stage, from purchase to post-delivery. You’ll receive emails confirming your order, notifying you when it’s being prepared and shipped (with tracking info), and a follow-up after delivery to ensure your satisfaction. For any questions, please contact us at customsupport@rambleofficeanywhere.com.

Once you complete your purchase, your order immediately begins processing. Unfortunately, we do not offer a cancellation window, and changes cannot be made once the order is in progress.

If you need to make any adjustments to your order, please reach out to us via live chat or email us at Customerservice@rambleofficeanywhere.com. Our team will do their best to assist you with your request.

At Ramble, we are dedicated to delivering top-notch quality in every suitcase we produce. Our suitcases are crafted with high-quality materials and undergo rigorous testing to ensure durability and long-lasting performance. Each suitcase is designed to protect both your office equipment and personal items. We back our products with a comprehensive warranty and exceptional customer service, prioritizing your satisfaction and confidence in our quality.

The Slidepack is our patent-pending, original design that organizes and securely houses the office equipment included with the Ramble Destination Travel Trunk. It fits neatly into one-half of the luggage and is made from high-density EVA foam and rigid PP board. This construction minimizes impacts and protects your office equipment from damage, ensuring that your work essentials remain safe and intact during travel.

The Ramble Destination Travel Trunk is designed to comply with the size restrictions of 62 major airlines, with dimensions of 61.5 linear inches (156 linear cm). This ensures that your luggage meets most airline requirements, giving you peace of mind when traveling. The trunk is also designed to stay within the weight limits for checked luggage, although the final weight will depend on the amount you pack. Always be mindful of your packed contents to ensure compliance with your specific airline's weight restrictions.

The Ramble Destination Travel Trunk weighs 28 lbs when unpacked. Most airlines have a weight restriction of 50 lbs for checked luggage on economy flights. This means you have 22 lbs available for your office setup and personal items. If your packed trunk exceeds 50 lbs, you may incur additional fees from the airline. We recommend being mindful of this weight limit when packing to avoid extra charges.

To set your own combination for the first time, follow these steps:

Rotate the dials to the initial combination. (000) or (999)
Once the latches are opened. Locate the switch labeled A and B on the back of each lock. Flip the switch from A to B to reset the code.
Select your desired combination by adjusting the dials.
Flip the switch back from B to A. Remember to note your new combination.

if you need to change the combination again, repeat these steps.

There are two options to get into your luggage if you have forgotten the combination for your Destination Travel Trunk.

1. Try every combination from 000 - 999 on both the dial locks. Once they are open you can reset the combination using the steps above.

2. Alternatively if you are not in a rush to access your suitcase you can Purchase a universal TSA key that can open the latches (002 TSA key)

To use your DisplayLink adapter and extend your Mac’s display across multiple screens, follow these steps:

Step 1: Download the DisplayLink Driver

Visit https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Under the macOS section, select the latest DisplayLink driver compatible with your macOS version.
Click Download and save the file to your Mac.

Step 2: Install the DisplayLink Driver

Open the downloaded .dmg file.
Double-click the DisplayLink Installer and follow the on-screen instructions.
When prompted, grant permissions to install third-party software by entering your Mac’s administrator password.

Step 3: Grant Screen Recording Permissions

macOS requires additional permissions for DisplayLink to function properly:

After installation, go to System Settings (macOS Ventura and later) or System Preferences (macOS Monterey and earlier).
Navigate to Privacy & Security > Screen Recording.
Find DisplayLink Manager in the list and enable the toggle switch.
You may need to restart your Mac for the changes to take effect.

Step 4: Connect Your DisplayLink Adapter and Monitors

Plug the DisplayLink adapter into your Mac’s USB-C or USB-A port.
Connect your external monitors to the adapter via HDMI, DisplayPort, or VGA, depending on your adapter model.
Your Mac should automatically detect the additional displays. If not, go to System Settings > Displays and arrange your screens as needed.

Step 5: Enable DisplayLink Manager (macOS Ventura & Later)

Open DisplayLink Manager from the Applications folder or the menu bar.
Ensure that "Launch Automatically After Login" is enabled for seamless operation.

Troubleshooting Tips:

If your external displays are not detected, try unplugging and reconnecting the adapter.
Make sure your macOS version is supported by the installed DisplayLink driver.
Restart your Mac after installation if displays are not extending properly.
Ensure that Screen Recording permissions are enabled for DisplayLink Manager.

After completing these steps, you’ll be able to extend your Mac’s display across multiple screens using DisplayLink technology.

The Ramble Destination Travel Trunk is designed for convenience and efficiency. You can securely store your office equipment in the designated compartment and leave it there until your next trip. When you're ready to travel, simply pack your personal items on the other side of the bag, and you're all set to start your journey. This "set-it-and-forget-it" approach ensures that your office essentials are always ready to go, making your travel preparations quick and hassle-free.

All Ramble luggage purchased directly from us is protected by a 2 year warranty, which is extended to the original owner.

The warranty covers:

Cracks or breaks in the shell
Wheels, handles, or telescoping handles that break off or become unusable
A broken frame

The warranty does not cover:

Cosmetic Damage: Scratches, dents, dings, scuffs, stains, color changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in appearance that occur during regular use and do not affect the functionality of the luggage.
Replacement of any non-defective parts
Damage caused by intentional abuse, modifications, tampering, or alterations beyond normal use and handling

In the event of a warranty claim:

Shipping and processing times may vary depending on availability. If a defective component cannot be repaired or replaced, we will provide you with a replacement piece of luggage. We guarantee that the replacement will be of equal or greater retail value than your original purchase. Replacement decisions are made at our discretion, and we reserve the right to decline a warranty claim.

Contact Us: Reach out to our customer service team via email at Customerservice@rambleofficeanywhere.com or through our live chat on the website. Please include your order number, a description of the issue, and any relevant photos of the damage.

Review Process: Our team will review your claim to determine if the damage is covered under our 2 year warranty. We may ask for additional information or photos to help with the evaluation.

Resolution: If your claim is approved, we will either repair the defective components or provide a replacement piece of luggage. The replacement will be of equal or greater retail value than your original purchase.

Shipping and Processing: Shipping and processing times for warranty claims can vary based on availability. We will keep you informed throughout the process.

Return Policy

We want you to be completely satisfied with your Ramble purchase. If for any reason you are not, we offer a hassle-free return process within 30 days of your purchase date.

Eligibility for Returns:

Time Frame: Returns must be initiated within 30 days of the purchase date.
Condition: Items must be returned in their original, unused condition, with all tags and packaging intact. We do not accept returns on items that show signs of wear or damage.
Proof of Purchase: A valid proof of purchase, such as your order confirmation or receipt, is required to process a return.

Contact Us: To initiate a return, please contact our customer service team at Customerservice@rambleofficeanywhere.com or through our live chat. Provide your order number and the reason for your return.
Receive Return Instructions: Our team will provide you with a return authorization number and detailed instructions on how to return your item. Please do not send your item back without prior authorization.
Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for items lost during return shipping.
Refund Processing: Once we receive your return and confirm it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.

Exchanges:

If you wish to exchange an item, please follow the return process above and place a new order for the desired item. This ensures that you receive the correct item quickly and without delay.

Non-Returnable Items:

Items marked as final sale or non-returnable
Gift cards
Personalized or custom-made items

Defective or Damaged Items:

If you received a defective or damaged item, please contact us immediately at Customerservice@rambleofficeanywhere.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.

International Returns:

For returns from outside the United States, please contact us for specific instructions. Please note that return shipping costs and any duties or taxes incurred are the responsibility of the customer

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